About us

Assistance Direct is an independent call connection service which aims to assist you when contacting companies in the UK. It can be a quite frustrating experience trying to find the correct customer care helpline for some of the most popular companies in the UK. We aim to help you connect to the company you wish to contact hassle free.

Calls in different companies may vary in length depending how complex is the query you want to discuss or how busy the lines are in specific hours of the day. Unfortunately, this is out of our control and there is nothing we can do to minimise the call length. If you don’t wish to contact a company via telephone, there are usually a variety of other ways to do so, like emailing the company or messaging them on social media. They will usually include the available different ways to contact them on their Contact Us page on their website.

Below you can find some tips that will assist you to use our service the most efficient way:

  • Allow yourself enough time to complete the call and don’t rush through it or need to end it before you have received all your answers.
  • Make sure you have pen and paper ready in case you need to keep notes, otherwise you will have to find them while you are on the call.
  • Make sure you have your questions ready; this will help you to resolve your matter quicker and not forget any important questions.
  • Make sure you have any reference numbers ready, that will help the agent to find the relevant information quicker.
  • In cases you want to pay something while on the call, make sure you have your bank card available.
  • If you are calling from a mobile make sure you have good signal reception, so the call doesn’t cut off and you need to call back and repeat your query to another agent.
  • If the company you have called use an IVR system and ask you to answer some questions in order to redirect you to the correct department, make sure your voice is clear and there is no background noise.
  • Be friendly on the phone, it’s most probable that the agent you are speaking to had a busy day answering phone calls and didn’t keep you waiting for no reason. Avoiding an argument with the agent will help you get some answers to your problem quicker.
  • Make sure you have asked all the questions you needed before you complete the call.

 

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